Information and Assistance Specialist

Kenosha, WI

Full Time

Community Resource Center

Entry Level

KENOSHA HUMAN DEVELOPMENT SERVICES, INC.

3536 52nd Street Kenosha, WI 53144

Division/Department: Community Resource Center

Location: Main Office

Job Title: Information and Assistance Specialist

Reports To: Resource Center Program Manager

Type of Position: Full-Time

Schedule: Monday - Friday, 40 hours per week or as demanded by the job

Salary Range: $40,000 - 41,000 per year

For more information please click on this link: Information and Assistance Specialist 4-25-2024

POSITION SUMMARY

Position responds, in person or by phone, to the public’s requests for information and provides assistance. Position discerns the nature of contacts’ needs, makes timely and accurate referrals to appropriate services, and follows up with contacts as requested to provide continuing support for information and/or assistance. The position also assists in monitoring the quality of I&A services completes intake activities and determines eligibility for support services.

RESPONSIBILITIES

1. Respond to Requests for Information/Assistance

a. To arrange for immediate availability by phone, or in person to the inquiring public.

b. To assess the needs of the contact person and to make appropriate referrals to local service providers as indicated. Provide assistance upon request of contact.

c. To determine urgency of contact and facilitate linkage with Crisis or Child Protective Services.

d. To determine the preliminary disability of the subject and appropriateness of referring to case management.

e. To research information requested using a number of different resources.

f. To provide accurate information in a timely fashion.

2. Follow-up and Documentation of Contacts by Public

a. Document all contacts in a prescribed fashion using required forms and accurately enter them into the database.

b. Assist with reporting activities as assigned by supervisor.

c. Follow-up on all requests for information following policy and procedure.

d. Maintain on-going dialog with contacts requiring follow-up information and continue to provide assistance as appropriate.

3. Screening/Enrollment Activities

a. To identify people who would benefit from the screening process and accurately complete screens at the discretion of the supervisor or the request of the consumer.

b. Obtain relevant information through the proper disclosure procedures.

c. Accurate data entry with keying screens and assist with referrals and enrollment activities as assigned.

d. To conduct options counseling.

4. Support and Assistance to other Resource Center programs

a. Be available to assist with other programs’ activities as assigned by supervisor.

b. Assist with maintaining eligibility for medications, counseling and psychiatry by making appropriate referrals or scheduling appointments with economic support.

c. Secure financial and residency records to facilitate eligibility processing.

5. Resource Maintenance

a. Research information on resources.

b. Update resource database.

c. Create and update resource directories and informational materials.

6. Quality assurance and other duties as assigned by supervisor

a. Conduct phone and mail surveys and other QA activities for I&A function as assigned by supervisor.

b. Perform other Resource Center tasks as assigned by supervisor.

QUALIFICATIONS: Minimum of a Bachelor's Degree in a Human Services related field required.

1. Strong written and verbal communication skills

2. Must be able to successfully complete certification process for Wisconsin Long-Term Care Functional Screen

3. Must have valid driver’s license and reliable transportation

4. Must carry own auto insurance with at least 100,000/300,000/100,000 minimum coverage

5. Must be willing and able to obtain Information and Referral Services certification

6. Successfully complete Certified Application Counselor

7. Experience with mentally ill and AODA populations a plus

8. Bilingual in Spanish a plus

Kenosha Human Development Services is an Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, sex, disability, national origin, veteran status, sexual orientation, sexual identity, or any other status protected under federal, state, and local law. All employment is decided on the basis of qualifications, merit, and business need.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Are you a citizen of the US or does your immigration status allow you to work?*

Do you have a valid driver's license?*

If yes, please provide driver's license number:*

Driver's License State:*

Is your license a probationary license? (If you do not have a license, select No.)*

Has your license ever been suspended or revoked? (If you do not have a license, select No.)*

Do you have a minimum of 100,000/300,000/100,000 coverage of auto insurance?*

Date you can begin employment:*

Salary Desired:*

What type of employment are you looking for?*

What shifts are you available? (Check all that apply)* 1st Shift2nd Shift3rd Shift

Are you currently employed?*

If so, where?*

May we contact your current employer?*

Supervisor/contact person and phone number:

Have you ever applied to KHDS, Inc. for employment before?*

If so, when and for what position?*

How did you hear about this position?*

If you were referred to this position by a current employee, please enter the employee's name. Otherwise, enter "N/A".*

Please list your preferred personal pronouns/how you identify. For example, she/her/hers, he/him/his, they/them/theirs, etc.*

EDUCATION 1:

Type of School:*

Name of School:*

Years Attended:

Major:*

Did you graduate?*

Degree:*

EDUCATION 2:

Type of School:

Name of School:

Years Attended:

Major:

Did you graduate?

Degree:

EDUCATION 3:

Type of School:

Name of School:

Years Attended:

Major:

Did you graduate?

Degree:

Do you have any special training, skills, qualifications, certifications, or licenses that may help you perform the job for which you are applying?

Do you know any language other than English? Please list language and proficiency (polite/oral/fluent). If no other languages are known, enter "No".*

PREVIOUS EMPLOYMENT 1:

Company:*

City/State/Zip:

Position Held:*

Dates Employed:*

Supervisor:

Supervisor's Email Address and Phone #:*

Position Responsibilities:

Ending Salary:*

Reason for leaving:*

PREVIOUS EMPLOYMENT 2:

Company:

City/State/Zip:

Position Held:

Dates Employed:

Supervisor:

Supervisor's Email Address and Phone #:

Position Responsibilities:

Ending Salary:

Reason for leaving:

PREVIOUS EMPLOYMENT 3:

Company:

City/State/Zip:

Position Held:

Dates Employed:

Supervisor:

Supervisor's Email Address and Phone #:

Position Responsibilities:

Ending Salary:

Reason for leaving:

COMMENTS: Include explanations of any gaps in employment.*

PROFESSIONAL REFERENCES - 3 are required

Providing this information gives this agency permission to contact the references listed.

REFERENCE 1:

Name:*

Email Address:*

Phone #:*

Relationship:*

Years Known:*

REFERENCE 2:

Name:*

Email Address:*

Phone #:*

Relationship:*

Years Known:*

REFERENCE 3:

Name:*

Email Address:*

Phone #:*

Relationship:*

Years Known:*

DISCLOSURES:

Can you perform all the essential job functions of the position(s) for which you are applying, with or without reasonable accommodations?*

List any accommodations:

STATEMENT:

Please explain how your past, personal, and professional experiences make you a quality candidate for the position for which you are applying.*

I certify that the answers given in this application are true and complete to the best of my knowledge. I authorize investigation into all statements. I authorize contact with all references listed above to give you and all pertinent information concerning previous employment, and release all parties from liability for any damage that may result from furnishing same. In the event that I am employed, I understand that any false or misleading information I knowingly provided in my application or interviews may result in immediate discharge and/or legal action.* I have read and understand the statements above.

Do you have experience working with individuals experiencing homelessness? If so, please describe your experience.*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Information and Assistance Specialist

Apply for this position